Delivery Information

About Delivery Information

  • All orders will be delivered within 24 - 48 hours upon successful payment confirmation. You should be able to receive your order within 3-10 business days depending on where you are ordering from, excluding Saturday and Sunday.
  • Hutama Medical is working hard to ensure that your orders are delivered safely and on time. Therefore only the authorized receiver will be permitted to accept the delivery. Upon the shipping destination, please be ensure that the authorized receiver is present to make authorized signature. Hutama Medical reserved the rights not to released the delivery with the absents of the authorized receiver.
  • Hutama Medical is making every effort to deliver within the time stated.
  • To achieve that, we have signed and Memorandum of Understanding (MoU) with one of shipping courier based in Indonesia to make our shipment prioritized. However, due to certain unforeseen circumstances, slight delay deliveries might occurs, Hutama Medical will not be liable for any loss caused to you by late delivery.
  • In the event of where your package is lost by the shipping courier, we will only replace with the amount that is declared on the invoice according to your request.
  • Back Orders - If your item is not in stock, you will always be emailed with the option to cancel your order if you would rather not wait for the item to be ordered for you. You must therefore, provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.
  • Guarantee - Every effort is made to ensure your satisfaction at Hutama Medical. If you are not happy with a service or product, then please contact us and we will do our best to sort out the problem.
  • Contacts - If you need to contact Hutama Medical, the address, telephone number and e-mail are all available on the main site.
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